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All users must activate their accounts. Helpful hints: Username, usually for staff ID #: first TWO letters of your last name in capitals followed by the last FIVE digits of your SSN. No spaces! Activate Staff/Student Account First Login and The Mailbox Caching Setting OWA caches the email address of every person an email is sent to, which expedites the address lookup process. However, when staff are converted to OWA and other OWA users attempt to send email to their old account, a bounceback with a non-delivery report (NDR) will occur. To avoid this system behavior, the mailbox cache setting must be disabled. Once the entire organization is on the new system, this setting can be changed back. Additional information regarding this setting can be found here. Once you have activated your account, go to the Intranet homepage and select Staff Tools/Webmail () and follow the directions below. The first time you log in: Click This is a private computer Click Use the light version of Outlook Web App Enter your username/password Click the Sign In button 5.
After staff users have enabled for two-factor authentication, you will need to login using your Account / Password and then use your device to verify your identity: Access Outlook Web App (MFA) with MFA You can follow the video below: If you cannot view the video, please click here to open the video. Or you can follow the steps below: Open a browser on your computer and sign in to Outlook Web App (OWA). Choose "Microsoft Office 365 Services". Sign in to Office 365 with your EdUHK email address as username and your password like you normally do. The "Approve sign in request" windows will pop-up. Open the Microsoft Authenticator app on your phone. You'll see a notification for a new sign in. Click "Approve" to allow it. Back on the computer, you are now able to access your Outlook Web App (OWA) or other Office 365 services. Stay signed in for Outlook Web App When you login the webmail, there is a prompt to ask you whether you want to "Stay Signed in? ". If you choose "Yes". the sign in status will keep alive even you close your browser.
When you are working with your customers to transition them to Office 365. One of the most important ask is to have customized Office 365 OWA URL to ease end users and have them not to remember something that is not related or company branded like I received these type of requests almost on all of my engagements when customers are moving to Office 365 from on-premises messaging environment to Office 365 or a 3rd party messaging system. This blog post is not applicable when you have Exchange hybrid deployment. Exchange hybrid deployment has a lot of different things and scenario's. Office 365 OWA can be accessed by users by visiting the known URL of Office 365 i. e. and click on the Outlook icon to access the mails in Office 365. Users can also access their emails on OWA by visiting URL but for users to have it customized Office 365 OWA URL to visit for accessing the emails is something that can be company branded like? In order to setup the OWA URL redirection for your organization's customized Office 365 OWA URL, you need to create a CNAME entry in your public DNS to point to Create CNAME record with the name of Mail and point it to Once the CNAME records are in place for both public and private DNS of the company, your users now can access OWA by using customized Office 365 OWA URL by visiting and in my case it's You can visit the Office blog site to see the details of other DNS records requirements for Office 365.
It is not recommended to use the stay signed in option when you are using a share or public computer.
Add/View an Additional Email Account in Outlook 365 Desktop and Outlook Web App (OWA) Departments, units and services are strongly encouraged to use an additional, shared email mailbox for office and role-related correspondence - instead of individual UWSP accounts or personal email accounts. T o access a s hared mailbox you must first have permission from the mailbox manager, or "owner". If you do not know who the owner of the mailbox is, see "How do I find a mailbox owner? " on our Email FAQs page. If you are unsuccessful in identifying the shared mailbox owner, c ontact the Service Desk. If the Service Desk is also unsuccessful, please ask them to submit a ticket for you to the Postmaster requesting assistance identifying the owner of the mailbox. It is your responsibility to contact the mailbox owner to request access to a shared mailbox. Microsoft supports opening shared email accounts in the desktop version of Outlook and the Outlook Web App (OWA). The Android and iOS Outlook mobile apps currently do not support opening shared email accounts.
So, if you previously worked on one and it is not working now, try the other one. Apple users may need to try this idea found here Navy East Navy West Navy Office 365 Navy Europe Navy Far East Navy Middle East Navy Continuous Training Env (NCTE) NMCI-ISF NADSUSEA NCIS COI (Navy NCIS) NAVSOC / Navy Special Warfare PADS (Navy PADS) PADS (Navy PACOM SMR Users) Navy Medical Coast Guard: NOTE: If your account has been migrated to Office 365, then the link above is no longer valid. You must now use VMware Horizon to access your email. Consult with your unit for more information.